Your visit to Oakley Road Dental Practice has changed as a result of Coronavirus

Please read the following information carefully:

• When you arrive at the practice please phone reception or ring the door bell to alert us that you are here.
• When we are ready for you we will unlock the door and you will be greeted by a welcome nurse.
• She will then take your temperature; if it is above 37.8 then you will not be able to enter the practice. You must go home and self isolate as per government instructions.
• If you are ok to enter you will be asked to sanitise your hands and then place all your personal belongings in a box that will be kept behind reception.
• The nurse will then lead you to the surgery for your appointment.
• When your treatment is complete a nurse will take you back to reception to collect your belongings and to sanitise your hands once more before you leave.
• Please use the toilet before you come to the practice, ours is currently out of bounds to all patients.
• Please do not touch any fixtures or fittings.
• Please follow social distancing rules.
• Please attend on your own unless the appointment is for a child or you need a carer.

Video of our new Patient Journey

We have video clips of a patient journey and other information on our Facebook page. Please follow Oakley Road Dental Practice for the latest information.

Thank you for your patience during the pandemic and for helping us to keep yourselves and our team safe!

The Oakley Road Team

Message to our patients

Following on from yesterday’s announcement from the Government that Dental Practices can open from 8^th June, we would like to inform you that we are trying our best to open as close to this date as possible.

As in the news, throughout this pandemic Personal Protective Equipment (PPE) has been a major issue for the NHS and others and we are no different.  Now we face a wave of counterfeit PPE, which makes the task of sourcing the correct equipment even tougher.

We have some guidance on what masks we should wear whilst treating our patients but will only do so when we have the correct PPE as it always has and will be our number one priority to keep our patients and staff as safe as possible.

We miss you all and can not wait to see you all back here, all be it from behind a mask and some Perspex!

Daily life for everyone around the world has changed dramatically in a short space of time. As things begin to normalise it is important that we reflect and try to adapt to ensure that we take control and change the things we know will keep us safe. Things like washing your hands regularly and thoroughly and avoiding unnecessary travel or contact with others.

Your oral health continues to be important and although we should be more cautious going forward, we should not let recent events cause us to neglect this.

At Oakley Road Dental the most important thing is patient safety and comfort, and that is why we have introduced the following measures to keep people safe while at the practice.

Gaps between appointments

We will be booking patients appointments to ensure that the Practice and waiting areas are not overcrowded. We will do this by leaving suitable gaps between appointments, making sure that Patients can attend the practice while maintaining a suitable distance from one another in accordance with government guidelines.

Clinics for vulnerable patients

We will also be creating clinics for patients who are most vulnerable, to help minimise patient contact with others for this group whilst they are at the practice.

Please remain outside until called inside

To further avoid overcrowding when you arrive at the practice, we ask that you wait in your car or in a safe place outside of the practice until called in. We will notify you via your phone when you should enter the practice.

Complete forms before entering

You will be required to fill in all relevant forms on your mobile phone, before you enter the practice. This means that you will not have to touch a pen, paper, or any electronic device other than your own when you attend your appointment. This crucial step greatly reduces touch points at the practice.

Disinfection of surgery between appointments

Between all appointments the dental team will thoroughly disinfect the dental surgery, reducing the risk of patient exposure to anything harmful while they are in the chair.

We hope you are well and keeping safe in these unprecedented times.

We wanted to let you know that while we haven’t been able to see you for routine appointments, we have nonetheless been thinking about Patient Care.

Contactless Visit

With this in mind we are pleased to announce that we will be implementing a “Contactless Visit” at the practice: a way that you can still attend your dental appointments, but with peace of mind that all unnecessary points of contact have been removed. This includes your arrival and departure through reception, and we will be sending you some more information about this in the next few days.

If you have any reason to think we have the wrong contact details, please contact us so we can update these for you. Please note: This will help with short notice appointments.

Please remember that for dental emergencies you can contact the Practice, where we can advise you on the best course of action.

To keep up to date and see what the team have been getting up to please like our Facebook page or follow us on Instagram.

Dear Patients,

Following our recent guidelines from the relevant authorities we have made the difficult decision to close the surgery for the foreseeable future.

All non-urgent treatment will be cancelled, however if you are experiencing severe pain, swelling or bleeding please call the practice on 02380 771450 for triaging.

We also have a useful guide to Managing Toothache at Home – please click here to download the PDF.

We have a duty of care to our patients, our staff and our community and hope you can understand the drastic steps we are taking to safeguard everybody at this uncertain time.

Please take care and we will keep you updated as much as possible.

Be reassured that by following and listening to the advice from government, we will be back and be seeing you all very soon.

Oakley Road Dental Team